First Pack Group Food Delivery Solutions

FREQUENTLY ASKED QUESTIONS
ABOUT OUR DELIVERY SYSTEMS

1. CAN I GET DELIVERY ANYWHERE IN THE USA?

Answer:  Yes... simply send us an enquiry via our online message section on our homepage and we’ll get back to you with pricing and delivery details asap.

2. HOW LONG DO I HAVE TO WAIT FOR DELIVERY ONCE I COMPLETE MY ORDER?

Answer:  Approximately 7-10 days depending on where you are.

3. IS IT POSSIBLE TO HAVE MY DELIVERY BAGS CUSTOM BRANDED?

Answer:  Yes it is possible, however this is subject to minimum order quantity (MOQ) of 200 bags.

4. ARE YOUR DELIVERY BAGS GUARANTEED?

Answer:  Yes our delivery bags are guaranteed against any manufacturing faults or defects....please see below guarantee details

5. ARE YOUR HEAT PADS GUARANTEED?

Answer:  Yes… our Heat Pad product is also guaranteed for 6 months against any manufacturing faults or defects.

6. DOES FIRST PACK SELL AND SHIP THEIR PRODUCTS TO OTHER COUNTRIES?

Answer:  Yes… we sell and ship our products to many countries around the world. Just send us an enquiry via the online message section on our homepage and we’ll get back to you with all the details no matter where you are located.

7. I ALREADY HAVE DELIVERY BAGS BUT MY CUSTOMERS COMPLAIN THAT FOOD ISN’T ARRIVING HOT ENOUGH.....CAN YOU HELP?

Answer:  Absolutely!... Our Heat Pad product will do the job! Even though Heat Pad is specially designed to fit in First Pack delivery bags, Heat Pad will usually also fit into any of your existing bags and get your food to your customers hotter! You’ll get no more complaints...just compliments!

8. I NOTICED YOU HAVE A PRODUCT CALLED ‘HEAT BAG’...WHAT’S THAT BAG ALL ABOUT?

Answer:  Heat Bag is a revolutionary new thermal bag home delivery heating system enabling the user or pizza store operator to transport pizzas, or any hot food, to its customers at super hot temperatures up to approx. 150F. Heat Bags state of the art lithium-ion smart battery technology will keep heat bag continually hot for up to 4 hours straight without any need to re-charge First Pack’s special power pack.

9. I AM A DISTRIBUTOR AND WOULD LIKE TO REPRESENT YOUR PRODUCTS IN MY REGION.

Answer:  If you would like to become an approved distributor of First Pack products just send us a message via our enquiries form

Frequently Asked Questions

CONTACT

USA Office:

West Coast Operations DC
Rancho Dominguez, CA.
20212 South Rancho Way
Rancho Dominguez,
CA 90220 U.S.A.

T: 866-967-1008 FREE CALL

Asia Office:

Global Logistics
Suite 2209, 22/F
Tower 1. Millennium City
388 Kwun Tong Rd,
Kowloon, Hong Kong

T: (+85) 2 3104 0510

Australian Office:

Pacific Rim Operations
2-6 McWillam Street
Springvale, Vic. 3171
Melbourne, Australia

T: 1300 665 554 FREE CALL

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